Shipping Policy

We produce our treats fresh for dispatch twice a week on Wednesdays and Sundays. We then send these out on Mondays and Thursdays.

We have therefore devised the following order deadlines:

Orders placed by noon on Tuesday are shipped on Thursday for Friday delivery. 

Order placed by noon on Saturday are shipped Monday for Tuesday delivery. 

It may sometimes be the case we are able to ship your order after the order deadline, but there is no guarantee. (We expect to be able to produce on a daily basis from June 2021 onwards with next-day shipping, we will update our new schedules here accordingly.)

We currently ship parcels via Hermes with a next-day delivery service. At the moment we're in the process of setting up a DPD account to offer you an even better shipping service, with accurate tracking and one-hour delivery slots text to you on the morning of delivery. We expect to offer our DPD shipping from April onwards. The minimum spend for free shipping is £50.

Easter Orders: For delivery before Easter Sunday, please place your order no later than 29 March to allow us to produce on the 31st and ship out on the 1st April, for delivery on Friday the 2nd. If you'd like to order early and specifically want to receive on the 2nd, please specify this in your order, as otherwise we will dispatch earlier :)

Should you require a special delivery service, please get in touch with us via hello@ketogenic.london