Shipping policy

We freshly make our products to-order by hand twice a week to ensure you get the best quality, as we do not use artificial ingredients or preservatives.

Orders placed before 12pm Tuesday are shipped Thursday for Friday delivery. 

Order placed before 12pm Saturday are shipped Monday for Tuesday delivery. 

All orders are despatched via DHL with a next-day service, providing you with tracking information. DHL currently operates a reliable service – though uncommon, due to the pandemic, there may be a one-day delay.

As we are a small company, offering free shipping on all orders is prohibitively expensive for us. At the moment we absorb £1 of each £4.90 shipping. We do offer a free shipment for orders placed above £50. 

Should you require special shipment for a special occasion or larger quantities, please get in touch via hello@ketogenic.london