Shipping Policy

We produce our treats fresh for dispatch twice a week on Wednesdays and Sundays. We then send these out on Mondays and Thursdays.

We have therefore devised the following order deadlines:

Orders placed by 6pm Tuesday are shipped on Thursday for Friday delivery. 

Order placed before 6pm Saturday are shipped Monday for Tuesday delivery. 

It may sometimes be the case we are able to ship your order after the order deadline, but this entirely depends on the situation. 

Whilst we used to ship with Royal Mail, the service has lately been experiencing severe delays due to understaffing with the pandemic. We have made the decision to ship with DHL in the meanwhile, resulting in a slightly higher cost, but a more reliable next-day service with accurate tracking for you. The minimum spend for free shipping is £50.

Should you require a special delivery service, please get in touch with us via hello@ketogenic.london