Return and Refund Policy

Ordering Products
a )You may order products from the Web Site by submitting a completed order form through the check out procedure.
b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

The Price and Payment
a) The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.
b) In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order - unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.
c) Payment is made by credit or debit card at the time we accept your order. (The credit cards we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your credit or debit card.
d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

Delivery of Products
a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check out procedure. However, the time for delivery will not be essential to the contract between us.
b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

Cancelling Orders
a) Due to the perishable nature of the products, orders may not be cancelled if they have already been dispatched by Ketogenic. If they have not been dispatched, then you will receive a full refund.
b) If you are dissatisfied with the products, we ask you to email us at hello@ketogenic.london stating the reasons or concerns you may have and to return the products unopened to the address listed above. The products should be returned in a reasonable condition and at your own expense. We recommend the use of a Recorded Delivery Service.
c) Your statutory rights concerning the quality of the products will be unaffected.